There are different ways in which you can book your appointment with the Practitioner:

1. You can click on ‘Book Appointment’ button on our website and follow the prompts for ‘New Patient’.
2. You can contact us directly via email and we will call you back as soon as possible with further instructions.
3. Alternately, GPs can directly upload your referral on our website, and we will contact you to book an appointment with our Practitioners.

If you are an existing patient:

1. Most likely, your Practitioner or Admin Staff would have checked with you and booked your follow-up appointment at the end of your last appointment.
2. You can also go to our website and click ‘Book Appointment’ button, follow the prompts for ‘Existing Patient’ and book an appointment yourself with your practitioner.
3. You can also email us at reception@orudra.com.au  or ring us up on 0480443008 and we will assist you in booking a follow-up appointment.

You can cancel or reschedule your appointment by emailing us at reception@orudra.com.au. Any cancellation or rescheduling should be done 48 hours (2 business days) prior to your appointment to avoid the cancellation charges.

To cancel or reschedule your appointment, you are required to give at least two days (48 hours) notice. Failure to do so will result in the charging of 50% fee. Non-attendance will also result in charging 50% of the fee. Cancellation fees are not eligible for Medicare rebate. When sufficient notice is provided, canceled appointments will get a complete refund of the deposit (minus the Credit Card transaction fee).  

If you are a new patient, you will be required to fill in and submit a 'Patient Intake Form' a week prior to your appointment. This form will be emailed to you by our Practice. Following the first appointment, or anytime during the subsequent appointments, depending on your diagnosis and progress, the treating Practitioner may ask you to fill out more forms, surveys or questionnaires to gather information in a structured format to facilitate treatment decisions.

To get a new script, you will need to book an appointment with your Specialist. This is because providing medication without proper review and assessment can pose significant risks to the patients’ health and wellbeing. You will need to plan and make a booking well in advance, as appointments may not be available at short notice. If you are being managed by your GP under 291 plan, then you can get a script from your GP as well.

Medicare card holders will be eligible for a partial rebate on their consultation fee. To claim this rebate, you will need to have a valid referral.

We will lodge your claim with Medicare, and you will get the rebate in 2-3 days (if applicable)

You can get a referral either from a GP or a Specialist. Referral from GP is valid for 12 months and referral from the Specialist is valid for 3 months. It is your responsibility to make sure that your referral is valid.

Under Medicare Safety Nets program, once you have paid a certain threshold out of pocket amount towards your gap payments for the year, you become eligible for higher Medicare benefits (up to 80% rebate on your gap payments). To know more about how to register for Medicare Safety Nets and what kind of benefits you are eligible for, please visit https://www.servicesaustralia.gov.au/medicare-safety-nets

Under a Mental Health Treatment Plan, you will be entitled to Medicare rebates for up to 10 individual psychological appointments and up to 10 group allied mental health services each year. Group therapy does not include family and couples' therapy. To know more about Mental Health Treatment Plan https://www.healthdirect.gov.au/mental-health-treatment-plan

Under item 291, Psychiatrist completes an assessment, prepares a diagnosis and a detailed written management plan for the patient to be managed by the GP for upto 12 months.  

Yes, we see the patients under Item 291.

Yes. Your GP can send your referral directly to us via our website by going to the ‘GP/Referrer Portal’ on the menu or by clicking ‘ Make Referral (GP/Specialist)’ button on our Home Page. We will then contact you to organise an appointment with one of our practitioners.

Yes, we see the patients covered under Workers Compensation. Please check with your workers' compensation insurer or employer for more information on this.

Yes, we see the patients covered under DVA. For more information Please check with your GP or the Department of Veterans’ Affairs (DVA) on https://www.dva.gov.au.

No, we do not cover CTP, CTO or Medico-legal services.

No, you cannot. Outpatient psychiatry services are not covered by private health funds. Only inpatient psychiatry services are covered by some private health funds through hospital cover.

Yes, a deposit amount of 50% will be charged at the time of booking your appointment. The remainder of the fee will be charged on the day of your scheduled appointment. 

Once your appointment is confirmed, a telehealth link will be emailed to you to log onto. Alternatively, you can go directly to the home page of our website and click the red button with video icon, on the top right corner of the page, and follow the prompts to get connected to your treating Practitioner.

You will need a device (desktop, laptop, iPad or a smart phone). The device should have a camera and microphone and there should be a good internet connection.

Telehealth appointments can take place from either your home or office. If you are not in a safe place, or the internet connection is poor, your appointment will be terminated, and you will be charged a cancellation fee.

You can borrow a camera and microphone enabled device from your friends or family members. You can also request your referring GP to facilitate the telehealth appointment from their premises.

If you are requesting for 291 assessment, please indicate this specifically in your referral.

Under 291 plan, the GPs can prescribe most medications unless there are very specific medications that only Psychiatrists can prescribe. For other conditions, where patients are following-up with their Psychiatrist, the prescriptions will be managed by the treating Psychiatrist.

Following 291 assessment by the Psychiatrist, GPs will be spending time with the patient to go through their treatment plan which can be billed under the item numbers 3 and 23.

Yes, if you would like, you can participate in your patients’ appointment though an online platform. To organise this please email us at reception@orudra.com.au with email title- “GP/Specialist request for 3-way appointment” or call us directly on +61 480 443 008.